Costumes 2010
Frequently Asked Questions... & our Terms and Conditions
How to order.
We prefer order to come in by email or fax. Phone orders must be followed up with a written version or reply to our sales order. Snail-mail letters can be easily misplaced or find there way into a bin.
If you send an order and do not receive a sales order within 2 days please call and confirm that your order was received and processed. We have found email orders in the junkmail folder and faxes come in as blank pages.
Can I get a Sample?
Samples can be supplied. We can charge your Credit Card for the value of the samples, plus postage.
When samples are returned - the value of the costume will be refunded - less postage. Samples must be returned in good condition. Damaged samples will be deemed as sold and no refund applied.
For more information please contact our production department - 02 4393 9222
Sizing samples - generic garments - can be supplied as a pack in a variety of sizes - please call for details.
How do I pay?
Our prefered method is direct deposit - online banking - please send remittance via email.
Direct deposit to our account at a bank. You MUST send notification of your deposit as we do not get payment details from the bank, just an amount appearing as a deposit.
We accept VISA, MASTERCARD, EFTPOS, cheque and direct deposit to our account.
We can also do over the phone credit acrd payments.
Cheques - sadly they still exist - yes we still take them but please allow 5 days for clearance.
Payment terms and despatch
We do not offer credit.
As a rule - orders do not get scheduled for production before a deposit is received.
Custom garments and costumes require a 40% deposit ( rounded to $10). We will accept multiple payments and part deposits - please discuss with our accounts department.
An invoices will be issued when goods are nearly ready for despatch. When payment is received the goods will be despatched.
Delivery - Timing - Method and Costs
Please allow 4-6 weeks for delivery. For concert specific costumes we may schedule to a delivery date which may be longer than the 6 weeks.
Very urgent orders may incur a surcharge - please negotiate with the production department.
Despatch for small parcels is usually by express post.
Larger cartons go by courier.
Cost is a flat fee of $20 for NSW, VIC and SE QLD.
For central and northern QLD, TAS. and SA it is $30
For WA and NT it is $40
Pickup from our factory is OK. Please make appropriate arrangements. - No charge.
We often deliver to our local area - Newcastle to Sydney - standard charge applies.
Urgent overnite deliveries will be costed seperately.
For more information please email to FAQs-info
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