Terms & Conditions
Last Revised 30th August 2025
LEGAL
Introduction
By using our website or otherwise placing an order, you agree to be bound by these Terms and Conditions, which govern all transactions under Kinetic Creations Pty Ltd (F9/14 Arizona Rd, Charmhaven NSW 2263). “We,” “us,” and “Kinetic Creations” refer to the company; “you” refers to all users, customers, resellers, suppliers, and visitors.
We may amend these terms at any time. Changes take effect once published unless otherwise specified. Kinetic Creations may permit deviations from its standard Terms and Conditions on a case-by-case basis, provided such variations are confirmed in writing between us and the customer.
Governing Law
These Terms are subject to the laws of Australia and New South Wales.
Intended Use
All website content (text, images, multimedia, downloads) is published for a global audience. Accessing the site outside Australia is at your own risk and subject to your local laws.
• Public material may be viewed by all ages and copied for personal use.
• Commercial use requires prior written consent from Kinetic Creations.
• Registered users include the public, employees, and representatives of companies, associations, or governments.
Disclaimer and Limitation of Liability
All website material is provided “as is” without guarantees of accuracy or completeness. We do not warrant against errors, omissions, interruptions, or technical issues, including viruses or malicious attacks, nor do we guarantee continuous access. To the fullest extent permitted by NSW law, Kinetic Creations disclaims all liability for direct, indirect, incidental, special, or consequential damages, losses, or expenses arising from use or unavailability of the site.
Eligible Customers
Kinetic Creations supplies only to business or organisation entities (e.g., dance studios, schools, university societies or other approved entities). Customers must be able to demonstrate their business is registered in their jurisdiction, demonstrate active operations (e.g., website, ads, social media), and register with a publicly listed email and/or phone number.
Authorized representatives may place orders on behalf of a studio, preferably using a studio-linked email and/or phone number. Written permission from the owner is required, and the owner remains responsible for all orders placed.
Retail Customers
We do not currently sell to the general public. We recommend that you go back to your dance studio before contacting us but if not possible, please email orders@kineticcreations.com.au for a referral to a stockist.
Educators of Primary School, High School and other similar institutions.
Educators may order on a 30-day account under these conditions:
1. Orders must ship to the school/venue; personal addresses require written approval.
2. A valid purchase order is required at Sales Order Confirmation.
3. Teachers/coordinators must forward invoices for payment within 30 days.
4. Orders should come from a professional email; departments should appoint one contact.
5. Institutional approval and a Purchase Order number (or payment) are required within 2 business days.
6. Website orders form a binding contract; changes/cancellations allowed within 2 days, after which restocking/return costs apply.
HOW TO PLACE YOUR ORDER
Ordering Methods
All orders must be placed via our website unless;
• The item you are ordering is not on the website
• The item you are ordering is customised
• Our website is not allowing you to process your order
• You are submitting a Kinetic Order form to us
After submitting an order request, you will receive a Sales Order Confirmation within 1 business day. You then have up to 2 business days to amend or cancel the order, after which it becomes binding.
Amendments or cancellations after 2 business days may be accepted at our discretion, but a restocking/cancellation fee may apply where we may have to incur extra costs or work to accommodate. For Clearance, Custom, Made-to-Order, or Embellished items we may choose not to accommodate and the full cost of the order will remain payable.
For dispatch requests for orders requiring dispatch within 5 days, the grace period does not apply. Cancelled urgent orders will still incur any priority picking fee, and amendments are treated as cancellations requiring a new online order.
PRICING
All website prices are listed in Australian Dollars (AUD) and are all inclusive. The only additional charges from us, where applicable, are freight costs.
Prices are subject to change at any time and without notice though price increases are generally reflected on the website within 24 hours.
For Australian customers – All prices are GST-inclusive.
For International Customers – For customers outside Australia – prices are all-inclusive and no GST will be collected. On purchases above $550 a reduction of 9.1% will be applied.
International Customers be advised:
Our prices are inclusive; however, we are not responsible for any taxes, duties (including tariffs), or import charges payable outside Australia. Customers are responsible for understanding and complying with the tax and duty laws of their own country.
Payment Methods
Payment on order is accepted through direct transfer or credit card. Credit card payments incur a 1-2% surcharge. Payment is considered complete once funds have cleared.
HOW WE SHIP YOUR ORDER
We typically dispatch our products within one day of receiving a fully paid order. The standard delivery times vary, with most orders reaching urban areas in Australia within 1-5 business days. Regional and remote areas vary. These timeframes however are not guaranteed and should you need the items in a relatively short timeframe, we suggest you choose express delivery options.
Every shipment includes a detailed packing slip, and we advise customers to promptly check the contents of the package against the packing slip to ensure accuracy. Unless otherwise specified, all shipments require a signature. Customers have the option to authorize the delivery to be left without a signature when placing an order.
We will notify you when your shipment is in transit, and it is the customer’s responsibility to track their items. If you are unavailable to sign for the delivery, Kinetic Creations reserves the right to charge additional redelivery fees. If you choose to have your shipment left without a signature, Kinetic Creations cannot be held responsible for any loss or damage occurring after the delivery has taken place.
Free Shipping
Free Shipping is available to customers in Australia and New Zealand, limited to $50 per box for full priced items except for garment bags. Items that are discounted will not qualify for free shipping unless otherwise stated.
Top of Form
Priority Shipping
Kinetic Creations reserves the right to apply a $20 surcharge for dispatch requests within five business days, implemented only during peak periods to cover staff overtime. Please note that choosing priority shipping disqualifies the order from free shipping.
International Shipping
Shipping to countries outside of Australia and NZ will need to be quoted on an ad-hoc basis.
WHEN YOU RECEIVE YOUR ORDER
Our recommended and default postage option is “Sign On Delivery”. If you opt to have your delivery left without a signature, we are not able to take full responsibility if the item goes missing or gets damaged once delivery has been completed. You should ensure your deliveries are kept secure in a dry, cool environment with minimal exposure to sunlight.
When you receive your order, you should check the full contents within 14 days on the packing slip attached. In the event of any discrepancy, you should inform us immediately so we can conduct an investigation. After 14 days it becomes a lot more difficult due to the volume of stock moving through our warehouse
Once unpacked, you should always keep the garments in dry, cool environments with minimal exposure to sunshine.
We cannot accept claims of missing items made more than 90 days after delivery of your item as we will have no way of detecting discrepancies internally.
We will not replace missing accessories more than 14 days after receiving your order under any circumstances.
KC REWARDS
Last revised 30th of August 2025
Eligibility
All approved customers are eligible for this program and accrue KC Rewards by default.
Value of KC Rewards
KC Rewards may be applied as a discount at a 1:1 ratio (1 KC Reward equals $1 discount). KC Rewards are not currency and have no cash value. They cannot be exchanged, transferred, or redeemed for cash.
Accumulation Rate
Most items purchased at full price will earn a KC Rewards credit of 3%. This credit is calculated on the total purchase amount and can be used as a discount on future transactions.
KC Rewards do not accrue on discouted or clearance items. Custom-made items are also excluded from earning KC Rewards credits.
Invoice Display
Each invoice will show the total KC Rewards credit earned from that purchase, allowing customers to easily track their rewards.
Total Accrual
Please contact us via email for your total KC Rewards balance.
Redemption
The accumulated KC Rewards may be redeemed as a discount on any product sold by Kinetic Creations. All orders placed after the 1st of September 2025 will be limited to $500.00 per invoice up to a total of $1,000 per month.
Unpaid Invoice Balances and other charges
Kinetic Creations reserves the right to apply KC Rewards as a discount against unpaid invoice balances or cancellation fees.
Forfeiture
KC Rewards are non-transferable and will not carry over if a business is sold. In addition, KC Rewards will be forfeited if no purchases are made within a 12-month period.
RETURNS POLICY
Any item returned to us must be authorized.
Please email orders@kineticcreations.com.au for a returns form and an RA number.
Warranty Returns
Any items returned to us due to being received faulty, damaged or otherwise unfit for purpose – please email orders@kineticcreations.com.au stating the issue and the expected outcome.
Change Of Mind
Apply to all garments returned to us due to exchanges or no longer being required or for any reason that is not listed under Warranty Returns.
All garments must be returned to us in an unworn condition and in their original packaging.
Denied Returns
Items sent without RA number will be subject to a minimum 20% restocking fee and may be refused altogether. The customer is responsible for all freight costs unless stated otherwise. All items should be registered via post or courier. We will not be responsible for items returned to us should they become lost or damaged in transit.
Under NO circumstances will we accept:
• Used, soiled, or damaged items.
• Items lacking their original Kinetic Creations packaging or missing their original accessories
• Clearance or otherwise discounted items
• Made To Order or otherwise embellished items including printed studio gear
30-Day Return Policy
Fully priced items that have not been used or otherwise damaged can be returned to us within 30 days from the date of invoice for a full credit. Refunds are not available. This excludes any items that were sold on clearance or otherwise discounted as well as items that were made to order or otherwise customised in anyway. Items must be returned in their original packaging.
Exchanges
If an item doesn’t fit, you can exchange it for a different size in the same style or, at our discretion, a different size in a different style. The item should only be tried on once, and if you need to exchange it, please send it back to us as soon as possible. However, make sure we have the right size available for exchange before returning it. Items that appear worn (beyond the initial try-on), soiled, damaged, or otherwise not suitable for resale may not be accepted for credit.
Try-ons:
• Should not be done if the dancer has been perspiring
• Ensure protective underwear is worn
• Should only be conducted at the studio or school
Tip: Parents should be informed beforehand that try-ons will be occurring and that the dancer is suitably clean and wearing appropriate attire.
During busy periods, returns may take up to 10 business days to process. To avoid delays with exchanges, we recommend paying upfront and requesting that your credit be applied to future orders or refunded.
Urgent Orders
Our returns policy does not apply to
• Urgent orders that require dispatch within 5 business days
• Items returned after the event for which they were ordered
We may choose to accept the returns but you will need to speak with us beforehand and may incur a restocking fee.
Restocking Fee
Outside of the 30-Day Return Policy – most returns will be subject to a restocking fee IF approved.
PERCENTAGE DISCOUNTS OFF COSTUMES
What percentage?
We will periodically have a 10%, 20% or percentage to be advised discount on our entire catalogue
What’s eligible?
Please read the promo carefully it could be, but not limited to:
• In Stock Costumes
• Coming Soon Costumes
• In Stock Uniform Items
We generally exclude all made to order and custom garments.
Payment
Full payment must be made within 5 business days of receiving your tax invoice.
Returns
Costumes cannot be returned due to a “change of mind.” We will accept returns for size exchanges only, within 30 days from the invoice date, subject to stock availability. Should an item be faulty, damaged, soiled or otherwise unfit for purpose – we will offer a remedy as per our obligations under NSW/Australia Consumer Law.
Shipping
All in-stock items that are paid for will be shipped within 10 business days. If you need your order sooner, please let us know. We can expedite orders and send them via express shipping for an additional cost.
KC Rewards will not accrue on discounted items
Items already discounted on the website
You will receive the higher of the two discounts but they will not combine.
For stockists
The discount will be applied alongside your existing discount, but it will not be combined. You will receive the higher of the two discounts.