Terms & Conditions
All sections updated 01 July 2026
LEGAL
Introduction
By using our website or otherwise placing an order, you agree to be bound by these Terms and Conditions, which govern all transactions under Kinetic Creations Pty Ltd (F9/14 Arizona Rd, Charmhaven NSW 2263). “We,” “us,” and “Kinetic Creations” refer to the company; “you” refers to all users, customers, resellers, suppliers, and visitors.
We may amend these terms at any time. Changes take effect once published unless otherwise specified. Kinetic Creations may permit deviations from its standard Terms and Conditions on a case-by-case basis, provided such variations are confirmed in writing between us and the customer.
Governing Law
These Terms are subject to the laws of Australia and New South Wales.
Intended Use
All website content (text, images, multimedia, downloads) is published for a global audience. Accessing the site outside Australia is at your own risk and subject to your local laws.
- Public material may be viewed by all ages
- Commercial use requires prior written consent from Kinetic Creations.
- Registered users include the public, employees, and representatives of companies, associations, or governments.
Disclaimer and Limitation of Liability
All website material is provided “as is” without guarantees of accuracy or completeness. We do not warrant against errors, omissions, interruptions, or technical issues, including viruses or malicious attacks, nor do we guarantee continuous access. To the fullest extent permitted by NSW law, Kinetic Creations disclaims all liability for direct, indirect, incidental, special, or consequential damages, losses, or expenses arising from use or unavailability of the site.
Eligible Customers
Kinetic Creations reserves the right to determine which customers it supplies. Our products are intended primarily for dance studios, educational institutions, retailers, and similar organisations.
Please register using accurate business details, including your ABN (or equivalent) and contact information consistent with your website, social media, or other commercial listings.
PRICING
All website prices are listed in Australian Dollars (AUD) and are all inclusive. The only additional charges from us, where applicable, are freight costs.
Prices are subject to change at any time and without notice though price increases are generally reflected on the website within 24 hours.
For Australian customers – All prices are GST-inclusive.
For International Customers – Our prices are all inclusive
International Customers be advised:
Our prices are inclusive; however, we are not responsible for any taxes, duties (including tariffs), or import charges payable outside Australia. Customers are responsible for understanding and complying with the tax and duty laws of their own country.
Payment Methods
Payment for orders may be made via direct bank transfer or credit card. Credit card payments incur a 1–2% surcharge. Any fees, charges, or exchange costs imposed by the customer’s bank or financial institution are the responsibility of the customer. Payment is only considered complete once cleared funds have been received by our nominated vendor account.
HOW TO PLACE YOUR ORDER
Ordering Methods
All orders must be placed via our website unless;
• The item you are ordering is not on the website
• The item you are ordering is customised
• Our website is not allowing you to process your order
• You are submitting a Kinetic Order form to us
After submitting an order request, you will receive a Sales Order Confirmation within 1 business day. You then have up to 2 business days to amend or cancel the order, after which it becomes binding.
Amendments or cancellations after 2 business days may be accepted at our discretion, but a restocking/cancellation fee may apply where we may have to incur extra costs or work to accommodate. For Clearance, Custom, Made-to-Order, or Embellished items we may choose not to accommodate and the full cost of the order will remain payable.
For dispatch requests for orders requiring dispatch within 5 days, the grace period does not apply. Cancelled urgent orders will still incur any priority picking fee, and amendments are treated as cancellations requiring a new online order.
PRICING
All website prices are listed in Australian Dollars (AUD) and are all inclusive. The only additional charges from us, where applicable, are freight costs.
Prices are subject to change at any time and without notice though price increases are generally reflected on the website within 24 hours.
For Australian customers – All prices are GST-inclusive.
For International Customers – Our prices are all inclusive
International Customers be advised:
Our prices are inclusive; however, we are not responsible for any taxes, duties (including tariffs), or import charges payable outside Australia. Customers are responsible for understanding and complying with the tax and duty laws of their own country.
Payment Methods
Payment for orders may be made via direct bank transfer or credit card. Credit card payments incur a 1–2% surcharge. Any fees, charges, or exchange costs imposed by the customer’s bank or financial institution are the responsibility of the customer. Payment is only considered complete once cleared funds have been received by our nominated vendor account.
PAYMENT
All orders submitted through our website and confirmed by a Sales Order Confirmation are considered binding orders.
For most orders, customers have a 2 business day grace period from the date of the Sales Order Confirmation to request amendments or cancellation. After this period, Kinetic Creations reserves the right to charge a restocking, administration or cancellation fee. In some cases, particularly where goods have been ordered, allocated, customised, embellished, backordered or production has commenced, this fee may be up to the full value of the order.
All orders must be secured by payment within 5 business days of receiving the Sales Order Confirmation.
- For orders under $500.00, full payment is required.
- For orders over $500.00, a minimum 30% deposit is required, unless otherwise specified on the Sales Order Confirmation.
For in-stock items, we recommend full payment at the time of order regardless of order value. This allows the order to be prioritised for packing and dispatched as quickly as possible.
For items that require backordering or production, Kinetic Creations may not commence the production/ordering process until the required payment or deposit has been received. Any estimated delivery date listed on the Sales Order Confirmation is only valid if payment is received within 5 business days. If payment is delayed, the delivery timeframe may be extended.
When an order, or part of an order, is ready for shipment, a Tax Invoice will be issued. Unless a prior written arrangement has been approved, Tax Invoices must be paid within 30 days of receipt.
Where no deposit has been paid, Kinetic Creations reserves the right to cancel an order if payment is not received, or if we are unable to make contact with the customer after reasonable attempts.
“Ignored” Orders
Confirmed orders are binding. If payment, deposit or communication is not received within a reasonable period, the order may be cancelled, restocking or cancellation fees may apply, and repeated issues may result in restocking fees or closure of the customer’s wholesale account.
Nothing in these terms limits any rights or remedies available under the Australian Consumer Law.
HOW WE SHIP YOUR ORDER
We typically dispatch our products within one day of receiving a fully paid order. The standard delivery times vary, with most orders reaching urban areas in Australia within 1-5 business days. Regional and remote areas vary. These timeframes however are not guaranteed and should you need the items in a relatively short timeframe, we suggest you choose express delivery options.
Every shipment includes a detailed packing slip, and we advise customers to promptly check the contents of the package against the packing slip to ensure accuracy. Unless otherwise specified, all shipments require a signature. Customers have the option to authorize the delivery to be left without a signature when placing an order.
We will notify you when your shipment is in transit, and it is the customer’s responsibility to track their items. If you are unavailable to sign for the delivery, Kinetic Creations reserves the right to charge additional redelivery fees. If you choose to have your shipment left without a signature, Kinetic Creations cannot be held responsible for any loss or damage occurring after the delivery has taken place.
Free Shipping
Free Shipping is available to customers in Australia and New Zealand, limited to $50 per invoice for full priced items except for garment bags. Items that are discounted will not qualify for free shipping unless otherwise stated. Invoices that qualify for free shipping must be paid for within 5 business days of invoice date.
Priority Shipping
Kinetic Creations reserves the right to apply a $20 surcharge for dispatch requests within five business days, implemented only during peak periods to cover staff overtime. Please note that choosing priority shipping disqualifies the order from free shipping.
International Shipping
Shipping to countries outside of Australia and NZ will need to be quoted on an ad-hoc basis.
Pickup
A $25 handling fee applies to pickup orders under $800. As Kinetic Creations operates primarily as a delivery-based business, pickup orders require additional handling, including stock transfers from our main warehouse, separate order preparation, and staff assistance. In most cases, delivery is available for the same cost, with same-day or next-day service available across Sydney, the Central Coast, Hunter, and South Coast regions.
WHEN YOU RECEIVE YOUR ORDER
Our recommended and default postage option is “Sign On Delivery”. If you opt to have your delivery left without a signature, we are not able to take full responsibility if the item goes missing or gets damaged once delivery has been completed. You should ensure your deliveries are kept secure in a dry, cool environment with minimal exposure to sunlight.
When you receive your order, you should check the full contents within 14 days on the packing slip attached. In the event of any discrepancy, you should inform us immediately so we can conduct an investigation. After 14 days it becomes a lot more difficult due to the volume of stock moving through our warehouse
Once unpacked, you should always keep the garments in dry, cool environments with minimal exposure to sunshine.
We cannot accept claims of missing items made more than 90 days after delivery of your item as we will have no way of detecting discrepancies internally.
We will not replace missing accessories more than 14 days after receiving your order under any circumstances.
KC REWARDS
Eligibility
All approved customers are eligible for this program and accrue KC Rewards by default.
Value of KC Rewards
KC Rewards may be applied as a discount at a 1:1 ratio (1 KC Reward equals $1 discount). KC Rewards are not currency and have no cash value. They cannot be exchanged, transferred, or redeemed for cash.
Accumulation Rate
Most items purchased at full price will earn KC Reward to the value 3% for eligible items. This is calculated on the total purchase amount and can be used as a discount on future transactions.
KC Rewards do not accrue on discounted or made to order items
Invoice Display
Each invoice will show total KC Rewards earned from that purchase, allowing customers to easily track their rewards.
Total Accrual
Please contact us via email for your total KC Rewards balance.
Redemption
The accumulated KC Rewards may be redeemed as a discount on any product sold by Kinetic Creations. All orders placed after the 1st of September 2025 will be limited to $500.00 per invoice up to a total of $1,000 per month.
Unpaid Invoice Balances and other charges
Kinetic Creations reserves the right to apply KC Rewards as a discount against unpaid invoice balances or cancellation fees.
Forfeiture
KC Rewards are non-transferable and will not carry over if a business is sold. In addition, KC Rewards will be forfeited if no purchases are made within a 12-month period.
RETURNS POLICY
The following Change of Mind Returns Policy applies in situations where the Australian Consumer Law does not require a refund, replacement, or repair, such as when you simply decide you no longer want the item.
“Change of Mind” returns are permitted on most items within 35 days from the date of invoice.
Items must:
- Be purchased at full price
- Be unworn
- Be in their original packaging and condition
Please ensure invoices are paid promptly to avoid delays in dispatch.
The return period begins from the invoice date, not the date the goods are received.
Items That Cannot Be Returned
The following items are generally not eligible for return:
- Clearance or discounted items (excluding sitewide promotional discounts)
- Items damaged or soiled while in your possession
- Urgent orders requiring dispatch within less than 3 business days
- Made-to-order, customised, or embellished items created specifically for the customer
- Items with special lining removed (if originally included)
Fitting and Handling
Items may be returned if they have been tried on only once by a single person, provided they remain in a new and unused condition.
Return Approval
All returns must be pre-approved please email orders@kineticcreations.com.au for more information.
Items returned without a valid Return Authorisation (RA) number and returns form may be sent back to the customer, or subject to a restocking fee deducted from the credit
Late Returns
Requests for returns outside the 35-day window may be considered at our discretion and will generally be subject to restocking fee if accepted.
Items invoiced more than 60 days ago are strictly not eligible for change of mind return.
PERCENTAGE DISCOUNTS OFF COSTUMES
What percentage?
We will periodically have a 10%, 20% or percentage to be advised discount on our entire catalogue
What’s eligible?
Please read the promo carefully it could be, but not limited to:
• In Stock Costumes
• Coming Soon Costumes
• In Stock Uniform Items
We generally exclude all made to order and custom garments.
Payment
Full payment must be made within 5 business days of receiving your tax invoice.
Returns
Costumes cannot be returned due to a “change of mind.” We will accept returns for size exchanges only, within 30 days from the invoice date, subject to stock availability. Should an item be faulty, damaged, soiled or otherwise unfit for purpose – we will offer a remedy as per our obligations under NSW/Australia Consumer Law.
Shipping
All in-stock items that are paid for will be shipped within 10 business days. If you need your order sooner, please let us know. We can expedite orders and send them via express shipping for an additional cost.
KC Rewards will not accrue on discounted items
Items already discounted on the website
You will receive the higher of the two discounts but they will not combine.
For stockists
The discount will be applied alongside your existing discount, but it will not be combined. You will receive the higher of the two discounts.