Terms & Conditions
Most sections have been in effect since 30 July 2026. We may occasionally revise wording to improve clarity without changing the meaning or effect of these Terms. Any material changes will be clearly identified in the relevant sub-heading.
LEGAL
Introduction
By using our website or otherwise placing an order, you agree to be bound by these Terms and Conditions, which govern all transactions under Kinetic Creations Pty Ltd (F9/14 Arizona Rd, Charmhaven NSW 2263). “We,” “us,” and “Kinetic Creations” refer to the company; “you” refers to all users, customers, resellers, suppliers, and visitors.
We may amend these terms at any time. Changes take effect once published unless otherwise specified. Kinetic Creations may permit deviations from its standard Terms and Conditions on a case-by-case basis, provided such variations are confirmed in writing between us and the customer.
Governing Law
These Terms are subject to the laws of Australia and New South Wales.
Intended Use
All website content (text, images, multimedia, downloads) is published for a global audience. Accessing the site outside Australia is at your own risk and subject to your local laws.
• Public material may be viewed by all ages
• Commercial use requires prior written consent from Kinetic Creations.
• Registered users include the public, employees, and representatives of companies, associations, or governments.
Disclaimer and Limitation of Liability
All website material is provided “as is” without guarantees of accuracy or completeness. We do not warrant against errors, omissions, interruptions, or technical issues, including viruses or malicious attacks, nor do we guarantee continuous access. To the fullest extent permitted by NSW law, Kinetic Creations disclaims all liability for direct, indirect, incidental, special, or consequential damages, losses, or expenses arising from use or unavailability of the site.
Eligible Customers
Kinetic Creations reserves the right to determine which customers it supplies. Our products are intended primarily for dance studios, educational institutions, retailers, and similar organisations.
Please register using accurate business details, including your ABN (or equivalent) and contact information consistent with your website, social media, or other commercial listings.
When reviewing an account, we may ask that the business has an established and verifiable presence, such as a website, social media page, business listing, advertising or another reasonable indication that it is actively trading.
There are no minimum spend requirements; however, customers are expected to operate as genuine B2B businesses. Where an account has relatively low spend and is disproportionately time-consuming to maintain relative to the level of trade, we may suspend or close the account.
New Zealand customers must be registered for GST. A valid NZ GST number or NZBN may be required to verify GST registration and business status.
For all accounts related to Australian based schools or other similar institutions
This applies to teachers or other educators who will be submitting an order via their school or other educational institution.
Please note that such accounts can only be registered using an approved, employer-provided email address.
Orders and related correspondence will be posted directly to the school unless we receive written permission from an authorised staff member, such as the School Administration Manager or Principal, to use an alternative address.
Orders are generally binding once submitted and confirmed, unless another arrangement has been agreed in advance. Please ensure you have completed your school or institution’s approval process before placing an order.
Educational institutions located outside Australia will be treated as business customers for all purposes under these Terms and Conditions.
HOW TO PLACE YOUR ORDER
HOW TO PLACE YOUR ORDER
Ordering Methods
All orders must be placed via our website unless
- •The item you are ordering is not on the website
•The item you are ordering is customised
•Our website is not allowing you to process your order
•You are submitting a Kinetic Order form to us
•You have been advised by us to submit your order via a different method
After submitting an order request, you will receive a Sales Order Confirmation within 1 business day. You then have up to 2 business days to request an amendment or cancellation. For more information about this, please refer to “PAYMENT AND ORDER CONFIRMATION” below.
PRICING
All prices advertised on our website are in Australian Dollars (AUD).
Prices are subject to change at any time without notice. Price changes are generally reflected on our website within 24 hours.
Australian Customers
All advertised prices are inclusive of Australian Goods and Services Tax (GST), where applicable.
International Customers
Our advertised prices represent our net international selling prices and do not include Australian GST.
While qualifying exports from Australia are GST-free, our international selling prices are not calculated by deducting the Australian GST component from our Australian prices.
We generally maintain the same advertised prices for Australian and international customers. This reflects our standardised pricing structure and takes into account the additional administration, documentation, compliance requirements and other costs associated with supplying international customers.
Any discounts offered to international customers are commercial discounts applied at our discretion and do not represent a GST adjustment. Discounts may be subject to minimum order values and may not apply to items already discounted or on clearance.
International Taxes, Duties and Import Charges
Our advertised prices exclude delivery charges and any taxes, duties, tariffs, customs clearance fees or other import charges imposed outside Australia.
International customers are responsible for any such charges payable in their destination country and for complying with applicable local customs and taxation requirements.
Payment Methods
Payment may be made by direct bank transfer or credit card.
Any fees, charges or currency conversion costs imposed by the customer’s bank or financial institution are the responsibility of the customer.
Payment is considered complete only once cleared funds have been received in our nominated bank account.
PAYMENT AND ORDER CONFIRMATION
These Terms do not remove any rights you have under the Australian Consumer Law that cannot legally be excluded.
When you submit an order through our website, you are making an offer to purchase the goods under these Terms and Conditions. Any automated Web Order Confirmation only confirms receipt of your order and does not constitute acceptance.
Your order becomes a binding agreement when Kinetic Creations issues a Sales Order Confirmation.
For most orders, you have a 2 business day grace period from the Sales Order Confirmation to request amendment or cancellation.
For orders requiring “Urgent” dispatch in 3 business days or less, no grace period applies.
After this period, reasonable restocking, administration or cancellation charges may apply where goods have been allocated, ordered, customised, embellished, backordered or entered production. Where affected goods cannot reasonably be cancelled or resold, charges may be up to their full value.
Payment is required within 5 business days. Your Sales Order Confirmation will state whether full payment or a deposit is required. Most in-stock orders require full payment, while orders over $500 for later delivery may be secured by a deposit. If you cannot pay within this timeframe, please contact us to discuss an alternative arrangement.
Not making payment does not cancel your order. If you wish to amend or cancel a confirmed order, you must contact us. Unless we agree otherwise, or you have a legal right to cancel, the order remains binding. For goods requiring ordering or production, we may wait until payment is received before commencing production or ordering from suppliers. Estimated delivery dates depend on timely payment and may be extended if payment is delayed.
When an order is ready for shipment, a Tax Invoice will be issued. Unless otherwise agreed, Tax Invoices must be paid within 30 days.
If payment is not received, we may place the account on hold, cancel the order, require full payment on future orders, or recover reasonable costs incurred.
Repeated failure to pay or communicate about confirmed orders may result in restrictions or closure of your wholesale account.
HOW WE SHIP YOUR ORDER
We typically dispatch fully paid orders within one day. Standard delivery to urban Australian areas takes around 1–5 business days; regional and remote delivery times vary. These timeframes are not guaranteed, so we recommend express delivery for urgent orders.
Please promptly check your items against the included packing slip. We’ll notify you when your order is dispatched, but you’re responsible for tracking it.
Deliveries require a signature unless otherwise arranged. Redelivery fees may apply if you’re unavailable to sign. You can authorise delivery without a signature when ordering, but Kinetic Creations is not responsible for loss or damage after delivery.
Free Shipping on most orders Over $800*
Free shipping is available to customers in Australia and New Zealand on eligible full-priced orders valued at $800 or more. A freight subsidy of up to $50 (incl. GST) applies per qualifying invoice. Discounted items are excluded from free shipping unless otherwise stated. To remain eligible, invoices should be paid within 5-7 business days of the invoice date. Orders receiving free shipping are dispatched using our standard freight service and cannot be expedited or sent via Express Post. If your order is required urgently, please refer to our Priority Shipping service.
Priority Shipping
Kinetic Creations may apply a $20 Priority Dispatch surcharge to orders requiring dispatch within three business days of being placed. This helps cover the extra staffing and administration needed to prioritise urgent orders. Priority orders are not eligible for free shipping, and customers must pay all express postage and courier charges.
Backordered items may take 3–4 weeks to arrive to us, leaving a tight turnaround to meet your required date. For such orders(EOC), where express postage is necessary to get your order to you in time, charges will apply, even if the order would otherwise qualify for free shipping.
International Shipping
Shipping to countries outside of Australia/NZ will be quoted on an ad-hoc basis
Pickup
Pickup orders under $800 incur a $25 handling fee due to stock transfers between our warehouse and headquarters. As local delivery is generally around $25 and one business day or less, we recommend delivery where possible. Pickup can still be arranged on request.
WHEN YOU RECEIVE YOUR ORDER
Our recommended and default postage option is “Sign On Delivery”. If you opt to have your delivery left without a signature, we are not able to take full responsibility if the item goes missing or gets damaged once delivery has been completed. You should ensure your deliveries are kept secure in a dry, cool environment with minimal exposure to sunlight.
When you receive your order, you should check the full contents within 14 days on the packing slip attached. In the event of any discrepancy, you should inform us immediately so we can conduct an investigation. After 14 days it becomes a lot more difficult due to the volume of stock moving through our warehouse
Once unpacked, you should always keep the garments in dry, cool environments with minimal exposure to sunshine.
We cannot accept claims of missing items made more than 90 days after delivery of your item as we will have no way of detecting discrepancies internally.
We will not replace missing accessories more than 14 days after receiving your order.
KC REWARDS
Eligibility
All approved customers are eligible for this program and accrue KC Rewards by default.
Value of KC Rewards
KC Rewards may be applied as a discount at a 1:1 ratio (1 KC Reward equals $1 discount). KC Rewards are not currency and have no cash value. They cannot be exchanged, transferred, or redeemed for cash.
Accumulation Rate
Most items purchased at full price will earn KC Reward to the value 3% for eligible items. This is calculated on the total purchase amount and can be used as a discount on future transactions.
KC Rewards do not accrue on discounted or made to order items
Invoice Display
Each invoice will show total KC Rewards earned from that purchase, allowing customers to easily track their rewards.
Total Accrual
Please contact us via email for your total KC Rewards balance.
Redemption
The accumulated KC Rewards may be redeemed as a discount on any product sold by Kinetic Creations. All orders placed after the 1st of September 2025 will be limited to $500.00 per invoice up to a total of $1,000 per month.
Unpaid Invoice Balances and other charges
Kinetic Creations reserves the right to apply KC Rewards as a discount against unpaid invoice balances or cancellation fees.
Forfeiture
KC Rewards are non-transferable and will not carry over if a business is sold. In addition, KC Rewards will be forfeited if no purchases are made within a 12-month period.
KC Rewards and Returns
KC Rewards earned on returned items will be reversed. If this takes your rewards balance below zero, we will deduct the shortfall from your return credit as a KC Rewards adjustment. Your rewards balance will then be brought back to zero.
RETURNS POLICY
The following Change of Mind Returns Policy applies in situations where the Australian Consumer Law does not require a refund, replacement, or repair, such as when you simply decide you no longer want the item.
“Change of Mind” returns are permitted on most items within 35 days from the date of invoice.
Please check the next page for “Bulk Returns”
Items must:
- • Be purchased at full price
- • Be unworn
- • Be in their original packaging and condition
Please ensure invoices are paid promptly to avoid delays in dispatch.
The return period begins from the invoice date, not the date the goods are received.
Items That Cannot Be Returned
The following items are generally not eligible for return:
- • Clearance or discounted items (excluding sitewide promotional discounts)
- • Items damaged or soiled while in your possession
- • Urgent orders requiring dispatch within less than 3 business days
- • Made-to-order, customised, or embellished items created specifically for the customer
- • Items with special lining removed (if originally included)
Fitting and Handling
Items may be returned if they have been tried on only once by a single person, provided they remain in a new and unused condition.
Return Approval
All returns must be pre-approved please email orders@kineticcreations.com.au for more information.. Items returned without a valid Return Authorisation (RA) number and returns form may be sent back to the customer, or subject to a restocking fee deducted from the credit
KC Rewards earned on returned items will be reversed, with any resulting negative balance cleared by deducting the shortfall from your return credit as a KC Rewards adjustment.
Late Returns
Requests for returns outside the 35-day window may be considered at our discretion and will generally be subject to restocking fee if accepted.
Items invoiced for more than 60 days are strictly not eligible for change of mind returns.
RETURNS POLICY ADDENDUM — BULK AND TROUPE RETURNS
Effective 7 October 2026 for orders placed on or after this date.
Please note that all other conditions for returns apply to this section as well.
Our returns policy is intended to allow smaller adjustments to orders and size changes. Large returns can leave stock unavailable to other customers for weeks and create extra handling costs. Bulk returns are not covered by our standard 35-day change-of-mind returns policy. A bulk return means either:
- • Five or more garments in the same style and colour; or
- • Three or more garments making up at least half of the quantity originally ordered in that style and colour.
All sizes and separate return requests from the same order are counted together. We may accept bulk returns at our discretion. If accepted, we will decide any restocking or administration fee case by case. Any charges must be agreed with you before we authorise
the return.
Size exchanges are exempt from these bulk-return restrictions and fees. This applies when you place a replacement order for the same number of garments in the same style and colour, in different sizes. All other return conditions still apply. This addendum does not affect your rights under Australian Consumer Law.